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CorpWest IP Phone Guide
Rev 3.2
Generic Instructions:
Connecting to the network:
- Connect a network cable between a free network jack and the connector labelled 'LAN' on the phone.
- You can share the same network connection with your computer by connecting a network cable to your computer and the connector labelled 'PC' on your phone if you want.
- If you are using PoE, be sure to plug your phone in to a PoE outlet. If not, be sure to plug in the power adapter that came with your phone.
Placing a call:
- Pick-up the handset or press 'SPEAKER'
- Dial the number (ie: 3744655 or 18008705454 or 4083694323)
- Wait 5 seconds or press 'SEND'
Receiving a call:
- Phone will ring
- Display will show CallerID (if available)
- Pick-up receiver or press 'SPEAKER'
2nd Incoming Call:
- Line 2 will flash and CallerID of new call will display
- If not answered in 20 seconds, new call will go to voicemail
- Press 'HOLD' to place line 1 on hold and press Line 2 to answer incoming call
Blind Transfer:
- Press 'TRANSFER'
- Enter extension or outside phone number
- Press 'SEND'
Attended Transfer:
- Press 'TRANSFER'
- Enter extension or outside phone number
- Press 'SEND'
- Hang Up
Transfer to voicemail
- You can transfer a call directly to voicemail:
- Push '*' before the extension
- This can be used in conjuction with blind transfer or to reach someone's voicemail directly from your phone or from the IVR
Local Hold:
- To place a call on hold at YOUR phone, press the 'HOLD' button
- Line button will flash indicating a call on hold on that line
- Press another line to pick-up or place another call
- Press the flashing line to reconnect
- Note: The call can only be picked back up at the same phone.
System Hold or Call Parking:
- To place a call on hold in the sytem:
- Press '#70"
- Wait for Asterisk to read you back an extension - remember this number
- The caller will hear on-hold music
- Go to ANY other phone and dial the extension you heard to be re-connected
Messages:
- If you have a message waiting, the 'Message Lamp' on your phone will be lit or flashing
- To manage your messages, pick ANY of the following:
- Press the 'MESSAGE' button on your phone
- Dial '*98' from any phone in the office
- Form outside, call your company main line and press '*98'
- If you receive a message via e-mail, double-click on the '.WAV' attachment to listen
- Our standard configuration is for messages to go to both the phone's message system and e-mailed to you.
- Your initial password is '54321' followed by the '#' key - please change it
- If you forget your password or want your e-mail settings changed, please contact CorpWest
- To change your personal settings such as password and greetings:
- Log in to the message system (see above)
- Press '0' for message options
- Press '1' to record your unavailable message
- Press '2' to record your busy message
- Press '3' to record your name (used in prompts and company directory)
- Press '4' to record a TEMPORARY greeting
- Press '5' to change your message password
Conference Call:
- With one LINE active and another call ON HOLD, press the 'CONFERENCE' button and then the LINE that is ON HOLD to connect all 3 people
- Press 'HOLD' to break the conference call keeping each party on hold or simply hang up.
Group Conference Room:
- Call the main number from outside or pick up an inside phone
- Call a free conference room extension (see in-house extension list for roome extensions)
- Enter the PIN number for the conference room followed by the '#' key
- Announcement will tell you how many other people are in the room
- First person in the room will hear on-hold music. Once more people join, they will all be connected together
Other Features - MAY be disabled on your system:
- DND - press the 'DND' button or press *78 to activate DND. Press again or press *79 to turn off
- Forwarding - to forward all your calls to another number, press '*72' and enter a new number at the tone. To cancel, press *73
- Press # or *411 for company directory from the main line
Advanced Features:
- Enter the IP address of your phone in your browser
- Change the timezone, backlighting, speed-dials and other phone specific settings
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